Refund policy

If a piece is not right for your home, you can return it within 14 days of delivery.

Returns

To start a return, write to store@artmellio.com with your order number within 14 days of receiving your order. We will reply with return instructions and the return address. Please do not send anything back before contacting us — parcels returned without instructions cannot be traced to your order.

To be accepted, an item must be unused, in the same condition in which you received it, and in its original packaging. Natural stone varies in colour, veining and pattern from piece to piece; this is a property of the material and not a defect.

Return shipping

Return postage is paid by the customer, except where the item arrived damaged, faulty or was not what you ordered — in those cases we cover the cost in full.

Damaged or faulty items

Send a photograph to store@artmellio.com within 48 hours of delivery and we will replace the piece or refund it in full. Stone travels well, but corners can chip in transit, and we would rather put it right than have you keep something imperfect.

Refunds

Once your return has been received and checked, we will email you with the outcome and refund the original payment method within 5 to 10 working days. Depending on your bank, the money can take a few further days to appear on your statement. Where a discount was applied to a set, the refund is calculated on the amount actually paid for the returned item.

Cancellations

An order can be cancelled free of charge at any time before it is dispatched. Write to us as soon as possible — once a parcel has left the warehouse it has to be handled as a return.

Exchanges

The quickest way to exchange a piece is to return it for a refund and place a new order.